SupplyHouse.com is a fast-growing, online provider of plumbing, heating and HVAC supplies. Since the start of SupplyHouse.com in 2003, the company – soon-to-be headquartered in Melville, NY — has focused on e-commerce and led the industry with other innovations in order to deliver the best customer experience in the industry. Navigating the company’s website with its helpful online videos, customer help links, and an easy-to-use ordering process proves the point.
A big part of SupplyHouse’s commitment to providing the best customer experience is maintaining an extensive inventory of over 30,000 separate items and employing cutting-edge systems that ensure fast, on-time delivery. Their warehouses include a 100,000 square-foot square facility in Columbus, OH, and more recently, a second, 150,000 square foot warehouse in Cranbury, NJ.
New Warehouse Brings Networking Challenge
According to Fernando Cunha, Chief Operating Officer, the process of opening the new, expansive warehouse required careful consideration of the network: “Because customer experience is our company’s stock in trade, the network has to fully support the corporate goal of providing the best customer experience. Systems must be fast, redundant and reliable.”
“Based on our previous experience with Procensis in which its team was both responsive and effective in resolving an RF equipment issue at our Columbus warehouse, we asked them to submit a proposal for designing and installing the network for our new warehouse,” explains Mr. Cunha.
“In this case, they had a clean slate with an empty, but very large warehouse. We wanted to be sure that, despite its size, there would be no communication problems for our order pickers’ RF scanners and other wireless devices anywhere in the building.”
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