Whether you utilize company-owned technology, BYOD, or a hybrid approach, we provide post support that ensures ongoing enterprise productivity, security, redundancy, visibility, and efficiency.
Customer Care Portal
Our customer care portal allows Procensis to assist in managing your assets 24x7x365. Whether it is a printer, a scanner, or mobile computer, we can manage the workflow for repair across all of the various manufacturers in a single portal. Our portal is also a one-stop knowledge base for the various assets that we manage for each of our customers. It includes up-to-date release notes from the equipment manufacturers.
24×7 Help Desk
Procensis Help Desk support is available 24x7, 365 days a year, and it is tailored to each customer’s specific requirements, including seasonal and multi-lingual needs. From network issues to devices, we can quickly resolve problems to minimize downtime. Additionally, we provide life cycle support that includes configuration management, spare pool, and mobile device management. Together, our post-support services allow Procensis customers to focus on their line of business applications while the network performs as projected, day in and day out..