267-893-6235 info@procensis.com

SERVICES

NETWORK CONSULTING

 

Today’s IT and Operations leaders are heavily reliant on mission-critical data, persistent connectivity and robust applications. What’s more the technology landscape is evolving at a rapid pace, making it challenging for you to be confident your network solutions are the best they can be. At Procensis we ensure that your business is armed with the latest optimized network, device and convergence technology, so that you have the most effective workflows.

Wired & Wireless

The next-generation wireless networks are now here, and if your network plans call for an upgrade that includes a high concentration of roaming mobile devices utilizing a data-voice-video mix our experienced team can take ownership of the entire project, providing a one-source solution for even the most complex project.

We will recommend the best devices for the application use cases and then configure or recommend the WLAN controller settings to provide seamless data integration.

Assessment

Assessment begins with careful listening and intelligent fact-gathering. We want to understand your applications, logistical and network challenges, and your goals for both the network and for your business.

Our engineers examine every aspect of your enterprise — the devices that will be accessing the network, the network itself, the connectivity goals, the roaming paths, interference, potential security issues, as well as any other obstacles to achieving a quality network and end-user experience.

Survey & Design

At Procensis, we know the critical nature of every work flow application. We have invested in the tools and software required to design data and mobile voice call (VoIP) ready wireless networks with high quality of service (QOS). This ensures that our network design recommendation — including all recommended network hardware, wireless devices, operating systems, and device customization – meets your performance goals and application requirements.

Our thorough approach becomes more critical when the wireless network must support greater bandwidth, higher speeds, and a tremendous amount of movement of users between departments. We will help you define Key Performance Indicators and other metrics that establish the thresholds for success. Last, but not least, we look for innovative ways to apply new technology to applications in order to improve productivity, lower costs and achieve the best possible ROI.

CUSTOMER TESTIMONIAL

“Procensis provided the networking ‘best-practices’ expertise and warehouse management system (WMS) integration experience to ensure our wireless network was optimally configured to support our mobile workers throughout our large facility.”

Fernando Cunha – Chief Operating Officer, SupplyHouse.com

MOBILE ASSESSMENT FOR BUSINESS PROCESS

Our pre-sale consultants have expertise in identifying areas of improvement and in recommending the latest mobile technology for the right business process. Our manufacturer-agnostic approach allows us to look at each individual requirement (e.g. environmental, scanning, printing, device mounting, ergonomics) to assure that there are no compromises in meeting your needs. What’s more, our network engineering expertise and experience specifically with WLAN convergence results in quick identification of potential issues and the fastest, most balanced resolution, satisfying the needs of the end users and helping to boost productivity. Simply put, we deliver the right technology for the right business process.

PROCUREMENT

An important advantage we offer as part of our “single-source” solution is extensive mobility, printing and network purchasing experience. We have premier relationships with the leading vendors, allowing us to provide exceptional pricing for our customers. In addition to this, we can provide custom financing that includes equipment, hardware maintenance, license software, implementation services and ongoing managed services in a single payment. Rest assured, our dedicated customer care representatives will work with you every step of the way to meet your exact procurement requirements.

INSTALLATION

No matter if the project is 10,000 SQ FT or 1,000,000 SQ FT, we have the experience to deliver a professional-grade network that exceeds your expectations. What’s more, from mounting a mobile computer on a forklift to installing a network switch in a cabinet, our design and installation teams collaborate with you on every detail prior to the start of a project. Detailed preparation is the key to a smooth installation. Your project manager will comprehensively review with you all of the required components as well as develop an installation plan that is designed to create the least amount of interruption to the business. This level of detail allows us to complete the installation on time and on budget with no unexpected additional infrastructure costs. Upon completion, our team will provide a post-installation document that details all components so that your IT staff can incorporate them into their support procedures.

PROJECT MANAGEMENT

As a provider of strategic solutions, we excel at project management of network, mobile device and application deployment services. Our all-inclusive, proven methodology includes planning, deployment and management, allowing our customers to stay focused on their business operations. We are also flexible in how we structure our consulting engagements: whether your needs are focused and specific or broad and complex, our consultants are available to provide valuable guidance anywhere along the device and network lifecycle continuum.

POST SUPPORT

Whether you utilize company-owned technology, BYOD, or a hybrid approach, we provide post support that ensures ongoing enterprise productivity, security, redundancy, visibility, and efficiency.

Customer Care Portal

Our customer care portal enables us to assist in managing your assets 24x7x365. Whether it is a printer, a scanner, or mobile computer, we can manage the workflow for repair across all of the various manufacturers in a single portal. Our portal is also a one-stop knowledge base for the various assets that we manage for each of our customers.

24×7 Help Desk

Procensis Help Desk support is available 24x7, 365 days a year, and it is tailored to each customer’s specific requirements, including seasonal and multi-lingual needs. Whether it be network or device related issues, we can quickly resolve problems to minimize downtime. Additionally, we provide life cycle support that includes configuration management, spare pool, and mobile device management. Together, our post-support services enable our customers to focus on their line of business applications while the network performs as projected, day in and day out.